Like time and money, feedback has value! It helps boost revenue, cut costs, and develop talent. Are you investing enough in this currency?

Running a company, business unit, or team of any size means constantly communicating. Whether it’s with employees, peers, vendors, or investors, the amount of time you spend talking to people can make your head spin. The way we communicate makes or breaks success in virtually every circumstance.

Introduction

Welcome to the first LeaderShifter MasterClass!

Lessons

Introduction Preview

Module 1: Why Being a Master At Feedback Will Create Huge Growth

This one is all about the ROI of feedback! Re-adjust your thinking on feedback from “I hate it, it makes me uncomfortable” to “it’s a free and practical way to help me and my people win!”

Lessons

Leadership is a Conversation

Module 2: PINOT, SIP, STEMs Framework

Learn the formula for giving feedback to be a master LeaderShifter; it’s not that hard. Now that you better understand the ROI behind feedback and have had a chance to reflect on your own mindset about it, we’re going to get down to brass tacks with some tangible tools.

Lessons

What Wine Can Teach Us About Effective Feedback Manager to Direct Report Feedback Examples

Module 3: Improve the Chances of Your Feedback Being Well Received

Now you know why feedback is critical to success and have some playful wine analogies to structure it, we are going to turn our attention to another key element of successful feedback. You’ll have a greater chance of receiving valuable feedback if you adopt a more compassionate, business-oriented attitude.

Lessons

Shift To a More Compassionate, Business-Focused Mindset

Module 4: Ask Good Questions & Listen

The secret sauce for delivering LeaderShift-style feedback… become a better listener and ask more questions! It’s how to establish trust and open communication channels with your people so they are more engaged and want to perform better.

Lessons

The Secret Sauce for Delivering Leadershift-Style Feedback EXERCISE: Scenario A EXERCISE: Scenario B EXERCISE: Modify Feedback

Module 5: Be a Better Feedback Recipient

Now that you’ve started to master the art of GIVING feedback, let’s turn to how to RECEIVE it! Actively seek feedback on yourself to boost your own performance! The best leaders are always seeking to improve and expose new blind spots and growth opportunities.

Lessons

Be a Better Feedback Recipient EXERCISE: 3×5 CARDS

Module 6: Feedback to Manage Up and Across

You know how to give and receive feedback now, but perhaps still feeling uncomfortable giving feedback up to your own boss or to colleagues over whom you have no authority? As a true LeaderShifter, you must also give healthy feedback when it hasn’t been solicited! It will make you way more valuable. Period.

Lessons

Managing Up and Across Homework: Feedback Examples

Module 7: Review

Congratulations LeaderShifters, you’ve made it the final module! Time to review all the key points. Remember, Feedback is the 3rd currency…now go turn feedback into profits!

Lessons

Review: Give the feedback you’ve been working on throughout this course!