Module 4: Ask Good Questions & Listen

The Secret Sauce for Delivering Leadershift-Style Feedback

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Preview of Module 4 Closed Questions – Elicit one-word answer (yes/no)Open-Ended Questions – More than yes, no, or a one- word answerLeading vs. Non-Leading Questions – Don’t ask “leading the witness” questions that lead them to YOUR conclusionThree levels of listeningW.A.I.T. – Why Am I Talking?!